About us
Rays Retail Nursery was started in September 2020, during the Covid-19 pandemic, by Christopher and Adrian, who were both students at the time.
What started with a tray of Spekboom quickly grew into something much bigger. Over the years we moved through everything from clivias and hydrangeas to roses and fruit trees before eventually finding our real passion in indoor plants and succulents.
For the first few years, Rays was predominantly an online nursery run from our home. In September 2024, we took the next big step and opened our first physical store at the Woodstock Exchange in Cape Town.
Now, in 2026, Rays has grown into far more than the small home nursery we started with. Our Woodstock store remains at the heart of the business, alongside our online store, workshops, growing range of plants, pots and accessories, and the plant expos we organise in Cape Town and Gauteng.
The expos have become an important part of what we do, bringing growers, collectors, small businesses and plant lovers together under one roof and helping us grow the wider plant community beyond our own store.
Our goal has stayed much the same from the beginning: to offer interesting, good-quality plants at fair prices, while making plant shopping feel approachable and enjoyable.
You can visit us in-store at the Woodstock Exchange, shop online from anywhere in South Africa, and yes, we courier nationwide.
How it works?
Shipping & Delivery: Once payment has cleared, your order will be scheduled for our next Monday dispatch. We ship plants at the beginning of the week wherever possible so they spend as little time boxed or sitting at a courier depot over a weekend as possible. Indoor plants are shipped in their pots and packed securely for transport. Courier charges will be calculated at checkout or confirmed with you before dispatch, depending on the delivery method selected. Courier Deliveries: We take care when packing every order and make sure plants leave us healthy and as secure as possible. Plants are living products, so a small amount of movement during transport can happen. Minor cosmetic damage, such as a bent leaf, small tear or displaced soil, may occasionally occur during shipping without affecting the health of the plant. Once your order has been dispatched, please keep an eye on the tracking provided. This is especially important with PUDO orders, as parcels may sometimes be redirected if the selected locker is full. Please make sure your delivery details or selected PUDO locker are correct when placing your order. Additional courier charges caused by incorrect delivery information or an uncollected parcel may be for the customer’s account. If your parcel is delayed, lost or arrives with significant damage, please contact us as soon as possible. We may ask for clear photos of the plant, packaging and parcel so that we can assess what happened and assist with the next steps. Please do not discard damaged packaging until the matter has been resolved. 7-Day Plant Guarantee: Rays Retail Nursery offers a 7-day plant guarantee for unexpected plant decline after purchase that is not related to courier damage, such as severe wilting, rot or plant loss. If you experience a problem within 7 days of receiving or purchasing your plant, please contact us with clear photos and a short description of what has happened. We may ask a few questions about watering, placement and general care so that we can understand the likely cause. If your claim is approved, we will offer a replacement where available or a refund. If a suitable replacement is not available, a refund will be processed.
Terms & Conditions
Returns & Refunds:
Changed your mind? Non-plant products can be returned within 30 days, while plants can be returned within 7 days, provided they are still in their original condition and you have proof of purchase.
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Promotional items and products such as fertilisers, pesticides, soils, soil amendments and other loose growing media are not eligible for change-of-mind returns.
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If something arrives damaged, faulty or incorrectly supplied, please contact us as soon as possible so we can assess the issue and arrange a replacement, exchange or refund where appropriate.
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All approved refunds are processed via EFT.
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View our full Returns & Refund Policy for complete details.