About us
Rays Retail Nursery was started in September 2020, amidst the global Covid-19 Pandemic, by students (at the time) Christoper and Adrian.
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Starting with a tray of Spekboom, to clivias and hydrangeas. Eventually moving onto roses and fruit trees. Finally ending up with our main passion which is indoor plants and succulents.
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Over the years we have been predominantly online and have been running the nursery from our own home. This has served us well but as of September 2024, we have opened a physical store at the Woodstock Exchange. This new Boutique store is the epitome of what we have worked so hard to accomplish. Well priced, quality plants available for all of Cape Town and surrounds. And yes, we courier nationwide.
How it works?
Once we have received payment we will send out your order the following Monday. This ensure the plants are not in the box for too long. Indoor Plants are shipped in their pots. Succulents are shipped bare-rooted. REMEMBER: We cannot PUDO Succulents and Indoor Plants together due to the different shipping methods.
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Unfortunately, due to the nature of couriering plants, we cannot accept liability to damages or losses incurred during shipping. We make sure the plants are secured when packaged and take every precaution to prevent damage. Additionally, it is the customers responsibility to track their parcel and to ensure it is enroute to the correct location. Especially PUDO where packages are sometimes not placed in a locker due to locker shortages. Feel free to contact us regarding any courier related queries.
Rays Retail Nursery offers a 7-day cover on our plants in the event of a non-shipping related loss, e.g. death, wilt or rot. We will need photos of the plant to ensure the cause of the loss. If the loss claim is approved we will offer a replacement or a refund.
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Terms & Conditions
Returns and Exchanges
WE WILL NOT ACCEPT ANY RETURNS OR OFFER ANY REFUNDS ON PROMOTIONAL ITEMS.
Rays Retail Nursery will accept all non-plant items to be returned or exchanged within 30 days from date of purchase provided that:
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The original invoice is presented on return as proof of purchase.
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The item is in its original condition and packaging.
Due to plants being a livestock item, Rays Retail Nursery will accept all plants to be returned or exchanged within 7 days from date of purchase provided that:
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The original invoice is presented on return as proof of purchase.
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The item is in its original condition (i.e. no damage or signs of stress) and packaging (i.e. same pot and same soil mix).
Refunds
Rays Retail Nursery will allow a full refund in the original method of tender or process a credit in the form of a store credit provided that all criteria listed under ‘Returns and Exchanges’ above are met. Refunds will be issued as cash or via EFT. For EFT, proof of account needs to be provided.
Non-returns
No returns of any chemical products will be permitted. This includes fertilisers, pesticides and any other product that could be tampered with.
Online Orders
Orders must be collected within the following 7-10 days. If you cannot make it to the nursery, please arrange courier with us and we will ship the order at the buyer’s cost. If the order is not collected within the stipulated time limit, the order will be cancelled, and the items will be placed on sale again. It is the customers responsibility to request a refund for cancelled orders. The customer has 30 days to request a refund otherwise we will not refund the order, and the customer will forfeit the funds.
Contact Us
Address
Shop AG06
The Woodstock Exchange
66 Albert Road
Woodstock
Contact
Chris: 082 302 0886
Opening Hours
Mon - Fri
9:00 am – 5:00 pm
Saturday
09:00 am – 3:00 pm
​Sunday
CLOSED