About us
Rays Retail Nursery was started in September 2020, during the Covid-19 pandemic, by Christopher and Adrian, who were both students at the time. What started with a tray of Spekboom quickly grew into something much bigger. Over the years we moved through everything from clivias and hydrangeas to roses and fruit trees before eventually finding our real passion in indoor plants and succulents. For the first few years, Rays was predominantly an online nursery run from our home. In September 2024, we took the next big step and opened our first physical store at the Woodstock Exchange in Cape Town. Now, in 2026, Rays has grown into far more than the small home nursery we started with. Our Woodstock store remains at the heart of the business, alongside our online store, workshops, growing range of plants, pots and accessories, and the plant expos we organise in Cape Town and Gauteng. The expos have become an important part of what we do, bringing growers, collectors, small businesses and plant lovers together under one roof and helping us grow the wider plant community beyond our own store. Our goal has stayed much the same from the beginning: to offer interesting, good-quality plants at fair prices, while making plant shopping feel approachable and enjoyable. You can visit us in-store at the Woodstock Exchange, shop online from anywhere in South Africa, and yes, we courier nationwide.
How it works?
How It Works Orders are generally dispatched on Mondays so that live plants spend as little time boxed or sitting at courier depots over weekends as possible. Plants are shipped in their pots and packed securely for transport. Once your order has been dispatched, please keep an eye on the tracking provided and make sure your delivery details or selected PUDO locker are correct. Minor cosmetic damage can sometimes happen during transport, but if your parcel is delayed, lost or arrives with significant damage, please contact us as soon as possible so we can assist. Rays Retail Nursery also offers a 7-day plant guarantee for unexpected, non-shipping-related plant decline. If a claim is approved, we will offer a replacement where available or a refund.
Terms & Conditions
Returns & Refunds: Changed your mind? Non-plant products can be returned within 30 days, while plants can be returned within 7 days, provided they are still in their original condition and you have proof of purchase. ​ Promotional items and products such as fertilisers, pesticides, soils, soil amendments and other loose growing media are not eligible for change-of-mind returns. ​ If something arrives damaged, faulty or incorrectly supplied, please contact us as soon as possible so we can assess the issue and arrange a replacement, exchange or refund where appropriate. ​ All approved refunds are processed via EFT. ​ View our full Returns & Refund Policy for complete details.